Återbetalningspolicy

Return Policy

To be eligible for a return, your item must be in the same condition that you received it – unused, in its original packaging, and with any tags still attached. A receipt or proof of purchase is required.

To initiate a return, please contact us by email at luyusupport@gmail.com.
Please note that returns must be shipped back to us.

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at luyusupport@gmail.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you have received the wrong product, so that we can assess the situation and resolve the issue.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized products

  • Hygiene and personal care products (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you are unsure whether your product is eligible for a return.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get the product you want is to return your current item. Once your return has been approved, you can place a new order for the product you wish to receive.

Right of Withdrawal in the European Union (14 Days)

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days, without giving any reason, regardless of the conditions stated above.

The product must be in the same condition that you received it – unused, with tags still attached, and in its original packaging. A receipt or proof of purchase is required.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at luyusupport@gmail.com.